Terms of use

1. Eligibility to use the Service

You must be at least 18 years old to access the Service. By using it, you confirm that you satisfy this age requirement and have the legal capacity to accept these Terms. Do not use the Service where the law applicable to you prevents access.

2. Creating an account

Full access requires an account with information that is complete, accurate and up to date. Protect your sign-in details and remain responsible for activity carried out through your account. If you suspect unauthorised access, contact us promptly at [email protected] if you think another person has accessed the account without permission.

We may limit or terminate accounts that violate these Terms, contain deceptive information or are associated with fraud or abusive behaviour.

3. Service availability and limitations

Chattelance provides AI-assisted market research, trading signals and, where available, automated order placement through connected broker accounts. The Service is intended solely for information and analytical purposes.

• Chattelance does not receive, manage or hold your money. Your funds remain with your brokerage or exchange account.
• We connect to your broker using API keys set up only to view information and perform permitted actions. Those credentials cannot be used to withdraw funds.
• Past performance of a strategy or signal is not a reliable indication of how it may perform in the future.
• Trading carries significant risk, including the possibility of losing the capital you commit.

4. No investment guidance

Platform content Chattelance does not constitute financial, investment, trading or other professional advice. AI-generated outputs and research are general information only. Consider obtaining advice from a suitably qualified financial adviser before deciding whether to invest. Chattelance is not registered or authorised to provide investment advice, brokerage services or financial-planning services.

5. Charges and payment

Some Service features are available only with a paid subscription. Prices are shown on the pricing page and may be amended with 30 days’ notice. Applicable taxes are not included and remain your responsibility. Subscriptions are billed in advance on a monthly or annual basis. At our discretion, a first-time subscriber may qualify for a refund within 14 days of the initial payment.

6. Permitted use

You agree not to:

• Use the Service unlawfully or in breach of an applicable legal obligation.
• Reverse-engineer, decompile or disassemble the platform, or try to obtain its source code.
• Use automated tools to scrape, crawl or gather information from the Service.
• Resell, sublicense or commercially exploit any part of the Service without our prior written consent.
• Interrupt the Service or undermine the security, performance, integrity or connected systems.
• Engage in market manipulation, front-running or other behaviour contrary to financial regulation.

7. Intellectual property rights

All material supplied through the Service, including content, software, algorithms, trade marks and confidential know-how, remains the sole property of Chattelance or its licensors. Nothing in these Terms assigns ownership or grants additional rights in that material. You need written consent to use our trade marks or logos.

8. Warranty exclusions

THE SERVICE IS MADE AVAILABLE “AS IS” AND “AS AVAILABLE”, WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Chattelance WE DO NOT GUARANTEE THAT THE SERVICE WILL REMAIN AVAILABLE, RUN ERROR-FREE, OR BE CLEAR OF VIRUSES OR OTHER HARMFUL ELEMENTS.

9. Liability limitations

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Chattelance WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY LOSS, INCLUDING LOST PROFITS, DATA LOSS, TRADING LOSSES OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF WE HAD BEEN WARNED THAT SUCH LOSS WAS POSSIBLE. OUR AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID TO Chattelance IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Your indemnity obligations

You agree to indemnify, defend and hold harmless Chattelance and its directors, officers, employees and agents from claims, liabilities, losses, damages and expenses, including reasonable legal fees, arising from your use of the Service, violation of these Terms or infringement of another person’s rights.

11. Terminating these Terms

You can close your account through the settings area or by emailing [email protected]. We may suspend or terminate access immediately after a breach. Once access ends, your permission to use the Service ends as well, and account information may be deleted in accordance with our Privacy Policy.

12. Applicable law and dispute resolution

These Terms are interpreted under the laws of England and Wales, without applying its conflict-of-law rules. Disputes should first be submitted to binding arbitration in London in accordance with the Chartered Institute of Arbitrators’ rules. Consumers living in the EU or UK may also start proceedings in the courts available in their country or place of residence.

13. Updates to these Terms

We may revise these Terms periodically. Where a revision is material, we will generally give at least 14 days’ notice by email or through a Platform notice. If you continue using the Service once the updated Terms apply, you will be regarded as having accepted them.

14. Get in touch

• Email: [email protected]
• Postal address: Chattelance Ltd., 200 Park Avenue, New York, NY 10166, United States, United Kingdom